Reports and Displays

Symposium Training

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Reports and Real Time Displays for Symposium Call Center Server

For the supervisors and managers in your call center, we have a class that is focused on Historical Reports and Real Time Displays. This class can include additional information such as building agents, modifying agents, agent to skillset assignments, agent to supervisor assignments, etc.

Each student receives a training guide that matches the content of the class. Our training is done on your site, using your Symposium and Web Client. We will customize the content of the class to meet your specific needs. We recommend that each student in the class have a PC to get the maximum benefit from the class.

This class is usually 1 to 1.5 days in length.

SCCS Reports and Real Time Displays Guide

Reports and Real Time Displays for Symposium Web Client

For the supervisors and managers in your call center, we have a class that is focused on Historical Reports and Real Time Displays. This class can include additional information such as building agents, modifying agents, agent to skillset assignments, agent to supervisor assignments, etc. The class length is usually 1 to 1.5 days.

Each student receives a training guide that matches the content of the class. Our training is done on your site, using your Symposium and Web Client. We will customize the content of the class to meet your specific needs. We recommend that each student in the class have a PC to get the maximum benefit from the class.

This class is usually 1 to 1.5 days in length.

Symposium Web Client Reports and Real Time Displays Guide

Reports and Real Time Displays for Symposium Web Client Upgrades

For the experienced supervisors and managers that have recently upgraded to Symposium Web Client, we have a class that is focused on the new and enhanced features of Symposium Web Client. This class will get you up to speed on the new features and enhancements in Web Client.

Each student receives a training guide that matches the content of the class. Our training is done on your site, using your Symposium and Web Client. We will customize the content of the class to meet your specific needs. We recommend that each student in the class have a PC, to get the maximum benefit from the class.

This class is usually 4 to 6 hours in length.

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What our customers say about us.

from a call center manager:

Thank you for the list of follow-up items. Your training was excellent! Your guidance and direction in setting thresholds and the assistance you provided Laura was very much appreciated.

from a vendor:

It was a real pleasure meeting you. I like your style and will continue to use you for our training opportunities.

from a manager:

Thanks for the great training. It's good to know that we have someone like yourself who really knows what they're talking about with Symposium.

Note: Avaya Aura, AACC, Nortel, Nortel Contact Center - Manager, Nortel Contact Center Manager Server, Nortel Contact Center Manager Administration, Nortel Symposium Call Center Server, Nortel Symposium Web Client, Nortel Symposium Express Call Center Server, Nortel SCCS, Nortel Call Pilot, Meridian Mail, Meridian Max, Meridian Customer Controlled Routing, CCR and Meridian1 are registered trademarks of Nortel Networks, or Avaya.