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Symposium Training FAQ

 

Symposium Training

 

Administration
Reports and Displays

 

    

Contact GDS

 

Symposium Call Center Server, Web Client, CCMA or CCMS training is required to efficiently and effectively manage your company's contact center.  Since your call center is one of the most important ways you interface with your customers, your contact center managers and supervisors should know how to utilize and manage the Symposium system effectively.  At GDS, we have seen Symposium utilized in contact centers from 10 to 2000 agents.  GDS offers customized training classes to meet your specialized training needs while saving you money.

 

The most common Training Classes offered by GDS Communications, Inc. are:
bulletAdministration for Symposium Call Center Server and Symposium Web Client
bulletReports and Real Time Displays for Symposium Call Center Server
bulletReports and Real Time Displays for Symposium Web Client
bulletReports and Real Time Displays for Symposium Web Client Upgrades

 

GDS offers CCMS, CCMA and Symposium classes online or at your location.  We put you in control.  Since our costs are lower with online training we pass the savings on to you.  Either way, your supervisors are building reports and displays on the system they will be using when the class is over.  That equates to instant productivity of the supervisor after the class ends.  All the reports and Real time displays that are needed to manage the contact center and the agents are built on their user ID.

 

The cost of our on-site and online CCMA or Symposium Training is quoted for each job depending on the number of students, length of the class, and number of classes taught.  We will teach classes with as few as 4  and as many as 15 students.  Please contact GDS for your customized training quote. 

 

Download Training Guide samples below:

bulletSymposium Web Client Administration Guide
bulletSymposium Web Client Reports and Real Time Displays Guide
bulletSCCS Administration Guide
bulletSCCS Reports and Real Time Displays Guide

 

Check out our easy to use contact form!

  
Customer Comments

from a call center manager:

"You were fantastic Tara! Everyone agreed that you were one of the best trainers we've ever worked with, for any product. Thanks very much for making everything so easy to understand, and more than that you made it enjoyable."

-WM, Help Desk manager

 

from a vendor:

"It was a real pleasure meeting you.  I like your style and will continue to use you for our training opportunities."

 

from a manager:

"Thanks for the great training. It's good to know that we have someone like yourself who really knows what they're talking about with Symposium."

 

from an IT manager:

"The training was excellent and I'm still finding things that need to be changed based on what I learned in the class."

 

 

 
 

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Note: Avaya Aura, AACC, Nortel, Nortel Contact Center - Manager, Nortel Contact Center Manager Server, Nortel Contact Center Manager Administration, Nortel Symposium Call Center Server, Nortel Symposium Web Client, Nortel Symposium Express Call Center Server,  Nortel SCCS, Nortel Call Pilot, Meridian Mail, Meridian Max, Meridian Customer Controlled Routing, CCR and Meridian1 are registered trademarks of Nortel Networks, or Avaya.